Refund policy

Return & Refund Policy

Effective date: November 2026. This policy covers physical products sold in the Cellular Coherence apparel shop: tees, crewnecks, hoodies, tote bags and stickers.

Made to order

Every item is printed on demand after you order. Please check the size information on each product page before you buy. Because items are printed to order, we cannot exchange an item for a different size, but you may still return it under the terms below.

Returns

We accept returns within 30 days of delivery, provided the item is unused and in its original condition. To start a return:

Email hello@cellularcoherence.com with your order number and the reason for the return.
We will confirm eligibility and send you return instructions.
Refunds are issued to the original payment method within 5 to 10 business days of us receiving the return.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective or incorrect, in which case we cover them.

Damaged, defective or incorrect items

If your order arrives damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos of the problem. We will send a replacement or give you a full refund at no cost to you.

Non-refundable items

Gift cards or store credit
Items purchased as final sale, where this is stated on the product page

Refund timing

Approved refunds are processed within 5 to 10 business days. Depending on your bank or card issuer, it may take a further 3 to 5 business days to appear in your account.